Frequently asked questions(Faqs)

This section provides you answers you need instantly with ease. If you get problems getting started we at Egosms advise that you first red this section. It will help you solve about 90% of the challenges you are facing. If it does not help, please feel free to contact our support department.

  • What is SMS?
    SMS is the short form of Short Message Service. This is the way to send short text messages directly to mobile phones. A SMS message has a maximum length of 160 characters.
  • What are the advantages of Our SMS service?
    We provide methods to send SMS (messaging) one by one or in bulk. Low Per Message Cost, Zero upfront cost and Fast Delivery are some of the key advantages of our SMS Service.
  • Is there a limit to how many numbers I can send at one time?
    No, but we at Egosms advice that you send to a minimum of 10,000 numbers per hour to avoid congestion.
  • What is the maximum length of an SMS message?
    Standard SMS messages are 160 characters long. We at Egosms follow this standard so for each 160 characters we shall charge as a single message.
  • Do you add any text to my messages?
    No, we do not add any text to your messages. Some companies add some text for advertising their company; this also occupies some characters in the 160-character limit.
  • How long does message delivery take?
    The average delivery time through our SMS Gateways is around 10 seconds but may take longer due to network congestion.
  • What are credits?
    A credit used is a representation for a message sent. In other wards one credit is equivalent to on message.For the bulk system (one credit is equal to the number of phone numbers which have received the message).
  • How can I make a payment for SMS credit?
    The payment can be made through any of the available payment options like Online Mobile Money Payment, cheques, bank, and Direct Deposits at our offices.
  • How long does it take before credits bought are added to my account?
    Bought credits will get added to your account within 10 Minutes from time of approval.
  • I forgot my password. How do I retrieve it?
    You can retrieve your password by clicking on the Forget password option in the Login page. The passwords will be reset and you will receive the new password on your registered email address.
  • I forgot my username. How do I retrieve it?
    You can retrieve your password by clicking on the Forget username option in the Login page. The username shall be sent to you registered email address.
  • Do you charge any start up or monthly charges?
    No. It is FREE to register and you only need to pay for sms credits.
  • Is there a minimum monthly purchase required?
    No, there are no minimum monthly charges. Simply purchase credits whenever you need more.
  • What will happen if I do not use my sms credits?
    SMS credits can be used at any time.
  • What is inviting a friend all about?
    With inviting a friend you get 5 free credits (Messages) for telling a friend (through email) about the Egosms platform.
  • What can I do with the Egosms platform?
    Send alerts, promotions, reminders, and notifications to an UNLIMITED group of people.